Cancellation Policy

Version 4  ·  Effective October 17, 2026

When you book a ride, we set aside a driver and a vehicle for you, often including the drive to reach you and the drive home afterward. This policy explains how cancellations, changes, and deposits work, so there are no surprises for you or for us. You agree to it when you submit a booking request.

If more than one of these applies to your trip, the longest notice period applies. Your confirmation email states the exact notice period for your trip. Cancelling later than that is covered under “Late Cancellations and No-Shows” below.

Email us at AggielandCarService@gmail.com (replying to your confirmation email works well). Your cancellation takes effect when we receive your email, and the notice period is counted back from your scheduled pickup time.

Please don’t cancel by text message. Replying CANCEL to a text from us unsubscribes you from our text updates, but it does not cancel your ride.

Changes. Changing the date, time, or pickup location is treated like a cancellation and a new booking. A change requested within the free-cancellation period for your trip is free, subject to our availability. A later change may be treated as a late cancellation. If you book more than one trip in a single request, each trip is counted from its own pickup time.

If you cancel after the free-cancellation period has begun, we charge 50% of the fare. If you made a deposit or paid in advance, that payment covers this charge, and any amount over it is refunded.

We charge the full fare if you cancel within 2 hours of pickup, if your driver is already on the way, or if you are a no-show. You are a no-show if we can’t reach you and you haven’t met your driver within 15 minutes after your scheduled pickup time (for airport arrivals, within 60 minutes after your flight lands).

Any fee that is owed will be requested with a secure payment link, sent to the email address on your booking.

Airport transfers are paid in full to confirm, because the driver commits several hours to the trip, often including the drive out and back. Your trip isn’t guaranteed until payment is received. If you cancel before your free-cancellation period ends, you are refunded in full. If you cancel later, the late-cancellation charge below applies and the rest is refunded.

A 50% deposit is required to confirm any hourly or long-distance trip (including Wait & Return and trips with stops outside Bryan–College Station), any custom-quoted trip, and any trip on a peak date, when the estimate is $75 or more.

Your trip isn’t guaranteed until the deposit is received. The deposit is applied to your final fare.

Confirmed, Pending Payment. If we accept your trip before your payment arrives, your booking shows as Confirmed, Pending Payment. We’ll email you how to pay. Please pay as soon as you can: the trip isn’t guaranteed until it’s paid, and we’ll email you when it’s fully confirmed.

If you cancel before your free-cancellation period ends, your deposit is refunded in full. If you cancel after, the deposit is kept as the late-cancellation charge described above.

How to pay. When you book online, you can choose one of these:

• Hold it with your card on the booking form. We only charge it when we confirm your trip. If we can’t take your trip, or the fare needs to change, the hold is released.
• Someone else is paying. Enter their email under “Someone Else Paying?” on the booking form. After we review your request, we email them a secure payment link.
• Zelle or Venmo. We email you how to pay; please include your reference code with the payment.

Until payment is received, your request stays on our schedule as pending: it isn’t confirmed, and we can’t promise the time is held for you. Regular customers who have arranged to pay at the ride with us don’t need to pay ahead.

Demand is highest around Texas A&M home football weekends, commencement, spring break, and holiday travel, so these dates have a longer notice period and a deposit for larger trips. Upcoming peak dates:

• Loading upcoming peak dates… If they don’t appear, email us and we’ll tell you whether your date is a peak date.

This list is updated each term. The booking form shows a notice when your date is a peak date, and your confirmation email states your exact notice period.

Your airline cancels your flight: email us and we’ll cancel your ride at no charge, at any time, and refund any payment.

Delayed flight: there is no charge. If you gave us your flight number, we track your flight and adjust your pickup to match.

Your airline moves your flight to a different day: we’ll reschedule your ride at no charge if you let us know before your original pickup time, subject to our availability.

You change or cancel your own flight: our usual cancellation policy applies. Changes are free before your free-cancellation period ends. After that, we’ll try to move your ride once at no charge, subject to our availability; if we can’t, the late-cancellation charge applies.

If we have to cancel your ride, for example because of a vehicle or driver emergency or unsafe weather, you’ll receive a full refund of everything you’ve paid, and we’ll do our best to help you find other transportation.

Refunds go back to the original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear.

When you submit a booking request you confirm that you’ve read and agree to this policy, and we record the version and the date and time of your agreement with your booking. If we change the policy, the new version applies to bookings made after the change.

See also our Terms & Conditions and Rates.

Questions about this policy or a booking?

Aggieland Car Service
College Station, TX
✉️ AggielandCarService@gmail.com